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The company Sweet Smoke guarantees the quality of all products that are available in the assortment of the store vaping. This is due to many facts, which we describe in order.

Warranty for electronic cigarettes and accessories

Electronic cigarette is a device that has exactly the same warranty as, for example, a TV or a camera. This implies that:

  1. The manufacturer conducts a quality control of each item that arrives on the market vaping from the factory.
  2. Each product has a unique number, which is the ability to check the originality of the product on the official website of the manufacturer.
  3. The plant gives out a warranty card stating the warranty period and the order of repair in cases of damage under the warranty case.
  4. Distributor also issues the warranty certificate, which undertakes to replace or repair the device in case of a breakdown covered by the warranty.

These facts indicate that buying an electronic cigarette, as well as any vaping device for You:

  • Protected against counterfeiting.
  • The chance of getting a defective product is very low.
  • In case of defect, the purchase, the goods can be returned or exchanged.
  • In case of breakage on fault of the manufacturer, for warranty repair is free of charge.

The guarantee of quality for e-liquids and DIY goods

The company Sweet Smoke carefully suited to the process of production liquids. Compliance with numerous standards for laboratory and qualified personnel with medical education provides the highest degree of quality. All liquids for cigarettes made according to the developed technological cards and specifications (agreed and endorsed by the conclusions of public institutions) that monitor quality control.

Along with this, the personnel of JSC "SWEET SMOKE" is conducting its own internal control of quality of manufactured products through the selection and study of samples with each batch that goes on sale. Only after all the tests successfully – the party of liquids sold.

Products for samasamaja that you can find in our product range, primarily purchased in bulk either from the official importers, either directly to the refineries. In both cases, the raw material is accompanied by all necessary documents. Depending on the product it can be:

  • Certificate of analysis;
  • Certificate of quality;
  • The certificate of conformity;
  • Safety;
  • Other documents.

In this section you can get acquainted with certificates for the products that are sold in store Sweet Smoke.

Repair terms and conditions in case of defects

Depending on each particular product (atomizer, box mod, e-cigarette or accessory) there are various terms and conditions warranty. This is due to the variety of manufacturers represented in our online store. Detailed information about the terms and conditions of the guarantee offered

  1. The store Manager at 093-123-13-13 telephone or sending a request to the email specified in the section Contacts .
  2. On the website of the manufacturer.
  3. The warranty card that comes with the product.
  4. In the purchase receipt from the store.

The warranty does not apply in such cases:

  • The product has mechanical damage such as traces from a fall, blow, etc.
  • The goods were dealt with on their own and disrupted the inner seal (for devices that have electronic chips).
  • Item shows signs of immersion in water(drowning) or traces of oxidation, and traces of interaction with the liquid medium and moisture (only for electronic devices with chips).
  • In cases of substitution of good for the faulty product where the serial number does not match with the number on the warranty card.
  • In case of loss of the warranty card or the purchase receipt.
  • In cases of violations of the rules of operation specified in the instruction for use of the goods.
  • Item shows signs of unsuccessful attempts to repair without the participation of the warranty center.

Conditions of Exchange and return of goods bought in store Sweet Smoke.