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Regardless of what You bought in the shop vaping Sweet Smoke, this is subject to the warranty conditions. If You followed all the rules of use, according to instructions, but the problem has arisen - can count on a free repair throughout the warranty period.

To return or exchange within 14 days from the date of purchase according to the law of Ukraine "On protection of consumer rights"

Instruction:

  1. Contact the store Manager by phone ☎ 093-123-13-13 in order to obtain usou advice. First we need to clarify whether a specific product returned/exchanged (there is a list of non-returnable)
  2. To fill in the "Form of exchange" or "exchange Form". Attach a copy of your receipt and the warranty card.
  3. Write on e-mail specified in the Contacts store.
  4. Coordinate with the consultant the method of payment.
  5. To bring products to the office of the company "SWEET SMOKE" or send by courier. With the shipping options can be found in the section "shipping and Payment online store Sweet Smoke".
  6. The application will be reviewed by the management. In the case of a positive decision, You will be able to get a refund or a replacement name in the shortest possible time.

Typically, the procedure takes place without delay. Weight quickly the secret of how to undergo the procedure is to follow the instruction above in order of points from first to sixth.

In the section "Warranty Conditions" you can get acquainted with the rules of warranty cases.

Not subject to return or exchange

According to the"Supplement No. 3 to the resolution of the Cabinet of Ministers of Ukraine from 19 March 1994 № 172" there is a list of goods that cannot be exchanged or returned.

The list are not subject to return or exchange:

Attention! Save your receipt and warranty card for the duration of the warranty period. If these documents are lost, the refund and exchange will not be possible under the current legislation of Ukraine.

Sweet Smoke is always going to meet their buyers. In this every rule, there are always exceptions. Even if your case is not included in "standard rules of return and exchange", please contact our managers. We will try to do everything to make you satisfied shopping at our store.